Caspero Holding ApS, Copenhagen, Denmark
Caspero Casino has Very low Safety Index of 1.5, indicating a very bad performance in terms of fairness and safety based on our evaluation criteria. If you or someone you know has a gambling problem and needs help, call or visit Gamecare. Start your mobile play today!
Caspero Casino bonuses
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. Following the team's assistance, the issue was resolved, and the player confirmed receipt of their winnings. The player from Germany had requested a withdrawal prior to submitting their complaint. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.- The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino's finance department.
- To view the casino's user reviews, navigate to the User reviews part of this page.
- Players must be 24 years of age or older and reside in jurisdictions where online gambling is legal.
- The situation remained pending as the team awaited any potential response from the casino.
- The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response.
- Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play.
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Player complaints submitted about Caspero Casino
Discuss anything related to Caspero Casino with other players, share your opinion, or get answers to your questions. The Complaints Team marked the complaint as 'resolved' following the player's confirmation of receiving all funds. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino's finance department. The issue was marked as resolved following the player's confirmation of receiving the winnings. The player from Germany had been waiting for a withdrawal for less than two weeks. Caspero Casino has been granted a gambling license in Comoros issued by Anjouan Gaming. However, there is currently no User feedback score for this casino. We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Caspero Casino to be somewhat unfair.- When reviewing online casinos, we collect information about their customer support and language options.
- The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
- The Complaints Team had made multiple attempts to contact the casino regarding the player's delayed withdrawals but received no response.
- An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
- He noted that no account verification had been requested despite using a welcome bonus.
- Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service.